Privacy Policy

Introduction

Zyvantaq Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, and certification programmes.

As the data controller, Zyvantaq Ltd is responsible for determining how and why your personal data is processed. This policy applies to all visitors to our website and participants in our certification programmes.

Data Controller Information

Data We Collect

The data collection practices outlined below help us provide and improve our certification programmes whilst ensuring compliance with applicable regulations. We collect the following types of personal information:

Personal Information You Provide

• Name, email address, and phone number when you contact us or register for programmes
• Professional background and qualifications for programme eligibility assessment
• Payment information for programme fees (processed securely through third-party payment processors)
• Course progress, assignments, and assessment results
• Feedback and communications with our support team

Information Collected Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Technical information such as IP address, browser type, and device information
• Cookie data for website functionality, analytics, and personalisation
• Learning platform interactions and course engagement metrics

How We Use Your Information

We use of your data is based on legitimate business interests and your consent where required. Your personal information is used for the following purposes:

Programme Delivery and Administration

• Processing programme registrations and managing student accounts
• Delivering course content and tracking learning progress
• Conducting assessments and issuing certifications
• Providing student support and responding to enquiries

Communication and Marketing

• Sending programme updates, announcements, and educational content
• Marketing communications about relevant programmes and services (with your consent)
• Responding to your enquiries and providing customer support

Website and Service Improvement

• Analysing website usage to improve user experience and content
• Developing and enhancing our certification programmes
• Ensuring website security and preventing fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to deliver our certification programmes and services
• Legitimate Interest: Improving our services, website analytics, and business operations
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with applicable laws and regulations

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services:

• Learning management system providers for course delivery
• Payment processors for secure transaction processing
• Email service providers for communications
• Analytics services (Google Analytics) for website improvement
• Cloud storage providers for secure data hosting

All third-party service providers are carefully selected and contractually obligated to protect your personal information in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements:

• Student Records: Maintained for 7 years after programme completion for certification verification
• Marketing Data: Retained until you withdraw consent or request deletion
• Website Analytics: Anonymised data retained for up to 26 months
• Financial Records: Retained for 6 years in accordance with Irish tax law

After the retention period expires, personal data is securely deleted or anonymised so that it cannot be linked back to you.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@zyvantaq.top or +353 61 844 4849. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure hosting with reputable cloud service providers
• Regular backups and disaster recovery procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) by our service providers. When this occurs, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Certification schemes or binding corporate rules

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable laws. Visit www.dataprotection.ie for more information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new "last updated" date
• Sending you an email notification if you are a registered user
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.